Contract Terms

Contract Terms are a key factor in total user satisfaction with any software product. Poor contract terms can render an otherwise well-suited software tool either unusable or a drag on corporate strategy and profitability

Operational Excellence: step by step or a giant leap?

One of the most expensive issues, from an operational perspective, that I have seen in the course of my IT career has been the efficient drain created from the siloed nature of most business units. KPIs, bonuses, etc. are derived from unit performance and most often exclude any measurement of increases in operating expenses; time […]

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Common Mistakes Companies Make when Choosing Software Products

Contract Terms A good contract for software products has a number of features that should be present from an IT perspective. We readily acknowledge that many of these features also have key stakeholders in the licensing firm’s Legal Department; Finance Department; Compliance Department; Procurement team. However, for our purposes here, only features that have an

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